Shipping Policy
Dear Customers,
To ensure that you can receive the purchased helicopter products smoothly, we have formulated the following shipping policy. Please read it carefully.
- Order Processing Time
After you successfully submit an order, we will process the order within 1 - 2 working days, including but not limited to reviewing order information, preparing the goods for shipment, arranging logistics and other related matters.
- Shipping Time
Generally, the shipping time of our products is 10 - 20 days. The specific shipping duration may vary due to factors such as shipping distance and the operational efficiency of logistics companies.
If you choose DHL express service, the shipping time will be shortened to 5 - 7 working days.
- Special Circumstances Explanation
In very rare cases, the shipping time may be extended. Such special circumstances include but are not limited to air cargo backlogs, customs inspections, strikes in the destination country and other uncontrollable factors. Although we will try our best to coordinate and handle, these situations may cause the shipping time to exceed expectations.
- Customer Communication Mechanism
If there are special circumstances in the shipping of your order, we will get in touch with you in a timely manner via email, and explain to you in detail the reasons for the shipping delay and the estimated time of resolution, so that you can keep track of the shipping progress of the order at any time and ensure that each customer can receive the package smoothly.
- Shipping Protection Period
To protect your rights and interests, we have established a shipping protection period. If there is a delivery confirmation information within 60 days after the shipment, you can choose to apply for a refund, and we will refund the full amount of your payment; or you can ask us to reissue the goods for free, and we will arrange the shipment as soon as possible to ensure that you can receive the desired products as soon as possible.
We are committed to providing you with efficient and reliable shipping services. However, due to the complexity of international logistics, some unforeseen situations may occur. We will always adhere to the principle of customer first, actively communicate with you and properly solve the problems. Thank you for your understanding and support.